Client Experience

Client Experience Gone Wrong – Why I Fired my CPA

June 21, 2021

I'm Amy!

Client experience is more than delivering on a promise. I empower solopreneurs to design simple, memorable, and engaging experiences that keep clients coming back and sharing their experience with others. 

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Have you ever had an experience as a client that was memorable for all the WRONG reasons? I have… more than once. 😕 On this week’s episode of Touchpoints, I’m sharing one such experience that went off the rails and how you can prevent it from happening in your business. Tune in to find out how a positively memorable client experience builds stronger client relationships and puts your business top of mind for your clients.

This Week on Touchpoints:

• What is client experience and why is it important for service-focused solopreneurs.
• The impact a client’s “meh” or negative experience can have on your business.
• How positive a client experience builds strong client relationships.
• How caring for your clients will positively impact you too.

Thanks for tuning in to this week’s episode of Touchpoints, a podcast designed for service-focused solopreneurs, like you, to learn the art of building lasting client relationships with systems strategist and your host, Amy Feierman


Ready for a Steady Stream of Happy Clients?

Find out how you can build a more client-centric business that makes your clients feel so well-cared for, they’ll want to tell people about you >>> Click Here to Learn How

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Just click here to review, select “Ratings and Reviews” and “Write a Review” and let me know what your favorite part of the podcast is. Much love, friend.

Special thanks to Steve Woodward at PodcastingEditor.com for handling all the behind-the-scenes tech pieces of production.  


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