Client Care

Client Care Every Step of the Way

June 29, 2021

Client Care at Every Step - Touchpoints Episode 005
I'm Amy!

Client experience is more than delivering on a promise. I empower solopreneurs to design simple, memorable, and engaging experiences that keep clients coming back and sharing their experience with others. 


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Find out how you can build a more client-centric business that leads to repeat clients and referrals.

Poor client connections are usually a result of unclear boundaries, lousy communication, or a mismatch in your marketing strategy.” ~ Claire Emerson

The good news is all of those are fixable. You have control over being able to adjust those so you have better client connection because you’re taking better care of your clients. In this episode, I’m going to share three things about client care that you can change in your business right now about how you do business to allow you to better care for your clients every step along the way.

This Week on Touchpoints:

• Learn three client care strategies you can implement today
• How to not assume the client knows how to work with you
• A key strategy to build trust and keep your clients engaged
• How to guide your clients through the process of working with you

Thanks for tuning in to this week’s episode of Touchpoints, a podcast designed for service-focused solopreneurs, like you, to learn the art of building lasting client relationships with systems strategist and your host, Amy Feierman.

Ready for a Steady Stream of Happy Clients?

Find out how you can build a more client-centric business that makes your clients feel so well-cared for, they’ll want to tell people about you >>> Click Here to Learn How

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And, if you are INSPIRED by the show, I would be so grateful if you would pop over to Apple Podcasts and leave a review. Reviews help others find the podcast and they help me get a sense of what you love about the show.

Just click here to review, select “Ratings and Reviews” and “Write a Review” and let me know what your favorite part of the podcast is. Much love, friend.

Special thanks to Steve Woodward at for handling all the behind-the-scenes tech pieces of production.  


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Are You Ready for a Stream of Happy Clients?

Take this 3-minute quiz to uncover the blind spots in your business so you can create an experience that makes your clients feel so well-cared for, they’ll want to tell people about you.

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