Client experience is more than just onboarding. It’s the entire process of working with you whether you have a structured plan behind it or not. There are four stages to client experience no matter the type of service offer. In this week’s episode of Touchpoints, I’m going to share ways that you can be intentional with each touchpoint as you move through the four client experience stages when working together.
This Week on Touchpoints:
• Why it’s important not to firehose your client with information
• How consistent touchpoints build stronger client relationships
• Put your client is on a need to know basis
• The last touchpoint you have with a client
Thanks for tuning in to this week’s episode of Touchpoints, a podcast designed for service-focused solopreneurs, like you, to learn the art of building lasting client relationships with systems strategist and your host, Amy Feierman.
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