Client Experience

Your Client Experience – Elevated

July 27, 2021

Touchpoints Podcast Episode 10 Your Client Experience Elevated
I'm Amy!

Client experience is more than delivering on a promise. I empower solopreneurs to design simple, memorable, and engaging experiences that keep clients coming back and sharing their experience with others. 


Client experience is more than just onboarding. It’s the entire process of working with you whether you have a structured plan behind it or not. There are four stages to client experience no matter the type of service offer. In this week’s episode of Touchpoints, I’m going to share ways that you can be intentional with each touchpoint as you move through the four client experience stages when working together.

This Week on Touchpoints:

• Why it’s important not to firehose your client with information 
• How consistent touchpoints build stronger client relationships
• Put your client is on a need to know basis
• The last touchpoint you have with a client

Thanks for tuning in to this week’s episode of Touchpoints, a podcast designed for service-focused solopreneurs, like you, to learn the art of building lasting client relationships with systems strategist and your host, Amy Feierman.

Ready for a Steady Stream of Happy Clients?

Find out how you can build a more client-centric business that makes your clients feel so well-cared for, they’ll want to tell people about you >>> Click Here to Learn How

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Follow & Review on Apple Podcasts

Are you following the podcast? Not yet? If you enjoyed this episode, head over to Apple Podcasts and subscribe to the show that way you won’t miss an episode.

If you are INSPIRED by the show, I would be so grateful if you would pop over to Apple Podcasts and leave a review. Reviews help others find the podcast and they help me get a sense of what you love about the show.

Just click here to review, select “Ratings and Reviews” and “Write a Review” and let me know what your favorite part of the podcast is. Much love, friend.

Special thanks to Steve Woodward at for handling all the behind-the-scenes tech pieces of production.  


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